A helping hand

Part of WriteCare’s work on many projects involves contributing advice and ideas gleaned from wide-ranging experience in health and care communication, as well as producing written information for other sectors. On these pages you’ll find some tips and tools and links that may be useful to you. These will be updated regularly. The Talking care blog will look at current issues, and the site will also flag up relevant research.

We’re starting to see more research into links between information and how people use and benefit from health and care services. And patients and the public – the real experts by experience – are sometimes actually being asked what they want.

Patient body National Voices put it very clearly in its response to the Government’s early plans for NHS reform: “Patients and services users want, as a high priority, the right types of information to support us in managing and participating in our care and treatment.”

Useful information

Making the case for information Patient Information Forum (2013)

Supporting patients to make informed choices in primary care: what works? Health Services Management Centre (2009)

Assessing the quality of information to support people in making decisions about their health and healthcare Picker Institute Europe (2006)

Accessing information about health and social care services Picker Institute Europe (2007)